I mentioned about the excellent super-fast service I received from Mirra and after following their detailed instructions I was able to restore all my files and then was able to completely reformat the Mirra and start over from scratch. I wanted to do this because I had 4 different computer profiles on the Mirra and some had locked access that I couldn’t remember the password for (luckily they didn’t have any data I needed in these files). After my reinstall of Windows and drive reformat I wanted a clean Mirra with new backups and just now completed backing up my drives again. Everything is running smooth and I am extremely pleased with the Mirra and excellent customer service they provided. If you are looking for a quality backup solution that syncs hassle-free then I recommend you try a Mirra.