T-Mobile disappoints, but at least cheap data is available

I wanted to prepare for ways to connect while in London so I updated my T-Mobile EDGE data plan to the EDGE and WiFi plan a couple days befor e departing. The problem is that I never received any login information for the T-Mobile Hotspot account and had no way to connect once I arrived in London. As a result, the new service was useless to me. I then came home and requested that my account be restored to what I had, the $19.99 unlimited data plan. I actually received a couple emails back from them stating that I never had a data plan on my account and that the $19.99 plan hasn’t been offered for a couple years. I told them to check my bills for the last year and see what was on my bill. They then replied that yes I did have that plan, but that plan is no longer available so I was stuck paying $29.99 a month even though I would never use the T-Mobile Hotspot access.

I then actually considered signing up with another carrier for data, but T-Mobile gives me a very strong signal at home so right now this doesn’t make a lot of sense. I then told them to drop my unlimited data plan and just add the $5.99 t-zones data plan. The guy on the phone said that t-zones only allowed you to browse wap sites, but after getting my account setup I can access everything I did before using S60 and Windows Mobile devices. I haven’t tried any instant messaging client out yet, which may not work. However, I don’t really use IM on my devices.

  1. #1 by Karon on January 3, 2007 - 12:45

    So Matt,

    Are you saying that you now have to pay more per month for less service?

  2. #2 by Robert on January 3, 2007 - 15:21

    I am paying 29.99 too and use very little data per month. Mostly just a dozen or so emails.

    I just want to be able to “real” inquiry emails forwarded to my Nokia E61. It is working great, but not cheap.

    Do you think the 5.99 plan would work for that? Maybe with the Google G-mail notifier?

  3. #3 by palmsolo on January 4, 2007 - 11:53

    Karon, for US$29.99 I was getting the additional T-Mobile WiFi Hotspot service. That is a good deal for US$10 more than my old data plan, but I saw no need for the WiFi Hotspot access and would rarely use it.

    Robert, I have been using the US$5.99 t-zones plan now for several days and have seen ZERO limits on my email access, PUSH with 4smartphone account, and web browsing, image uploading to Flickr, etc. has all worked like a charm. I would recommend trying out the $5.99 t-zones plan and if it doesn’t work you can always add back the US$29.99 plan since it is just an optional service and I don’t think it does anything to your contract length.

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